General Questions

1How do I know if my order has been shipped?
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. Pre-Order items will be shipped 7-10 business days after order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If you have not received an email with your tracking number after 3 business days, please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout. Also, please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed.
2How is my order processed?
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or Holidays will be processed on the next business day. Most orders are processed within 24-48 hours after receipt. Longer delays may apply depending on volume and time of year.
3After my order is submitted, can I make changes to it or cancel it?
We will attempt to make the change to your order within the same day your order is made. If you make an error or you want to cancel your order after it has been processed and shipped, we’re sorry, but we will not be able to cancel the order or issue a refund. Please email

Frequently Asked

1What will happen if my package is undeliverable to my address?
If it states your package is undeliverable, please contact us and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the unclaimed, invalid/undeliverable address provided to us. This will need to be paid prior to us re-shipping your package. Please be sure to enter your address correctly to avoid delays in receiving your order.
2How do I check on or contact someone about an order I have placed?
For questions regarding the status of your order, or any other questions, please email us.
3Is your Denykis Hair website safe?
We understand how important security is to you. When you place an order on our website, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.
4Does anyone else see the information that I provide to Denykis hair?
We respect your privacy. The information you provide will not be given to any third party.

About Payment

1What payment options do you accept?
We accept payments via Credit Card and offline payment. Please be sure your billing and shipping address match your card to avoid delays.
2What is your return policy?
ALL SALES ARE FINAL. Due to the nature of this product, we do not give refunds or credits. Please email  for any other questions or concerns. A representative will respond within 24-48 hours.